Advise it
Business Consulting
Technology strategy, transformation roadmaps and platform selection — deciding what's worth building first.
IT services & ServiceNow consulting — India & USAOne partner for the whole lifecycle of your software.
SegaKIV is an IT services and consulting company in India and the USA. We advise on strategy, build your software, implement ServiceNow and Salesforce, automate the work nobody should do by hand, staff the team — and then run it under an SLA.
- Delaware & Hyderabad
- Senior-only delivery
- No lock-in, ever
Advise it. Build it. Implement it. Automate it. Staff it. Run it.
- ServiceNow ITSM
- Salesforce Service Cloud
- React & Next.js
- Node.js
- .NET
- Java Spring Boot
- AWS
- Microsoft Azure
- Google Cloud
- Kubernetes
- Terraform
- UiPath
- Power Automate
- Snowflake
- Databricks
- dbt
- Power BI
- Kafka
- React Native
- Flutter
- Playwright
- Datadog
- MuleSoft
- Python
- ServiceNow ITSM
- Salesforce Service Cloud
- React & Next.js
- Node.js
- .NET
- Java Spring Boot
- AWS
- Microsoft Azure
- Google Cloud
- Kubernetes
- Terraform
- UiPath
- Power Automate
- Snowflake
- Databricks
- dbt
- Power BI
- Kafka
- React Native
- Flutter
- Playwright
- Datadog
- MuleSoft
- Python
The lifecycle
One partner,
six stages.
Most firms cover two of these and subcontract the rest. Scroll through what we actually hold.
- Advise it01/06
- Build it02/06
- Implement it03/06
- Automate it04/06
- Staff it05/06
- Run it06/06
Explore Business Consulting
Build it
Software Development
Custom web and mobile applications, API platforms, and the pipeline that ships them safely.
Implement it
Implementation Consulting
ServiceNow, Salesforce and cloud — configured around your process, not the other way round.
Automate it
Automated Solutions
The repetitive work taken off your people, where the numbers say it genuinely pays back.
Staff it
Staffing Consulting
Senior specialists, screened by engineers who have done the role before you see a CV.
Run it
Managed Application Services
Tiered L1–L3 support under an SLA, with the knowledge captured before it walks out of the door.
The lifecycle
One partner, six stages.
Most firms cover two of these and subcontract the rest.
- Advise it01Technology strategy, transformation roadmaps and platform selection — deciding what's worth building first.
- Build it02Custom web and mobile applications, API platforms, and the pipeline that ships them safely.
- Implement it03ServiceNow, Salesforce and cloud — configured around your process, not the other way round.
- Automate it04The repetitive work taken off your people, where the numbers say it genuinely pays back.
- Staff it05Senior specialists, screened by engineers who have done the role before you see a CV.
- Run it06Tiered L1–L3 support under an SLA, with the knowledge captured before it walks out of the door.
What we do
Six services, designed to work together
Each stands on its own. Together they mean you are not managing four vendors who each blame the other three.
- 01Business ConsultingTechnology strategy, digital transformation roadmaps, process redesign and platform selection — independent advice on where technology spend will actually pay back.
- 02Software DevelopmentCustom web and mobile applications, API platforms, and the quality engineering that keeps them stable — built by senior engineers working directly in your stack.
- 03Implementation ConsultingServiceNow, Salesforce and cloud platform implementations — assessed, designed, configured, migrated and adopted, with the process work done properly before anyone touches configuration.
- 04Automated SolutionsRobotic process automation, intelligent document processing, workflow orchestration and AI agents — applied to the processes where automation genuinely pays back, and only those.
- 05Staffing ConsultingStaff augmentation, contract, contract-to-hire and permanent placement for technology roles — with technical screening done by engineers, not by keyword matching.
- 06Managed Application ServicesTiered L1–L3 application support, cloud operations, monitoring and continuous improvement under defined SLAs — with a transition process designed to capture knowledge before it walks out of the door.
- Service linesAdvise, build, implement, automate, staff, run
- 0
- Platforms in depthServiceNow, Salesforce, cloud & data
- 0
- Industries servedTelecom, finance, energy, IT/ITeS
- 0
- Delivery geographiesDelaware and Hyderabad
- 0
Platforms
Deep on the platforms enterprises actually run
ServiceNow, Salesforce and the major clouds — implemented process-first and configuration-first, so upgrades stay cheap.
Industries
Where we focus
Sectors where the constraints — regulatory, operational or physical — shape the engineering, and where we have done the work to understand them.
Two geographies
A Delaware entity and a Hyderabad delivery centre
Not an offshore vendor with a mailbox address. Client engagement sits in the US, engineering sits in India, and every engagement agrees a fixed overlap window rather than pretending time zones do not exist.
United States
Client engagement & account management
16192 Coastal Highway, Lewes, Delaware 19958
+1 (302) 344-1980India
Delivery centre & engineering
LIG-648, 2nd Floor, Rd No-5, Behind Malabar Gold, Kukatpally
+91 93906 26487Use cases
How we approach real problems
Detailed engagement blueprints rather than client logos — the architecture, the phases, the measures and the risks.
Insights
Things worth knowing before you buy
- AutomationFive questions that tell you whether a process is worth automatingMost automation programmes stall because the first processes were chosen by whoever complained loudest. A scoring framework that separates good candidates from expensive ones.7 min read
- ServiceNowWhy your CMDB went stale, and what actually keeps it accurateEvery CMDB is accurate on the day it is loaded. The ones that stay accurate share four design decisions — none of which are about tooling.6 min read
- StaffingStaff augmentation, managed team or outsourcing: picking the right modelThe three models differ on one axis that matters more than cost — who owns the outcome. Choosing the wrong one produces friction that no amount of good delivery fixes.6 min read
FAQ
Common questions about SegaKIV
What IT services does SegaKIV Info Tech provide?
Six service lines: business and IT consulting, custom software development, implementation consulting for ServiceNow, Salesforce and cloud platforms, business process automation, IT staffing, and managed application services. They are designed to work together, so one partner can take a system from strategy through to long-term support.
Is SegaKIV a ServiceNow consulting company in India?
Yes. We provide ServiceNow consulting, implementation, managed support and training, with our delivery team in Hyderabad, India, and client engagement from our US office in Delaware. We cover ITSM, ITOM, CMDB, HR Service Delivery and custom applications on the Now Platform.
Do you offer ServiceNow support and training?
Yes. Our ServiceNow support service covers administration, L1–L3 platform support, family release upgrades and enhancements under an SLA. Our ServiceNow training covers system administration, application development, ITSM and certification preparation, for teams and individuals.
Do you provide IT staffing in India and the USA?
Yes — staff augmentation, contract, contract-to-hire and permanent placement for technology roles, onshore in the USA and offshore from India. Every candidate is technically screened by an engineer who has done the role before you see a CV.
What kind of automation services do you offer?
Business process automation including robotic process automation with UiPath and Power Automate, intelligent document processing, workflow orchestration, and AI agents built on large language models. We assess processes before automating them, and will tell you when one should be redesigned instead.
Where are SegaKIV's offices?
We have two offices: a delivery centre in Kukatpally, Hyderabad, Telangana, India, and a US office in Lewes, Delaware. Every engagement agrees a fixed working-hours overlap between the two.
Let's talk about what you're trying to build.
A short conversation is usually enough to tell whether we're the right fit. If we're not, we'll say so and point you somewhere better.
Or email us directly at reachus@segakiv.com